Privacy Policy

This Privacy Policy outlines the data we collect, how we use it, and how it is stored and protected. It applies to the domains yourgamehost.com, ygh.io, urho.st, mcho.st, servers.fun and any of their sub-domains. We are committed to protecting your privacy and complying with applicable UK privacy laws, including the General Data Protection Regulation (GDPR) and the UK GDPR.

Children's Privacy

If you are 13 years of age or under, you are not permitted to create an account with us directly. A parent or guardian must initiate the service on your behalf. YourGameHost does not knowingly collect data from (or provide services to) individuals aged 13 or under. If we become aware that we have inadvertently collected data from a child under 13, we will take appropriate steps to delete the information promptly.

Parents or guardians may contact us directly to request the removal of such data.

What Data Is Collected

When creating an account in Paymenter (our billing platform), we require certain personal information to provide services. The types of data we collect include, but are not limited to:

• • Full Name: To identify you as the account holder.
• • Email Address: To send service updates, billing information, and customer support communications.
• • Phone Number (Optional): To contact you for urgent service-related matters.
• • Billing Address: To process payments and comply with tax regulations.
• • Company Name (Optional): For business accounts or invoices.
• • VAT Number (Optional): For tax processing where applicable.
• • Payment Information: To process payments via secure methods.
• • IP Address: For fraud prevention, security, and account verification.

Users who checkout with PayPal should refer to PayPal's privacy policy for details on how their data is processed. Users may refuse any request for information, but this may limit our ability to provide certain services.

How Is Your Data Used

YourGameHost processes the data you provide to us based on the following purposes and legal bases:

• • To create and manage your account within Paymenter or our game panels (Contractual Necessity).
• • To process payments and manage your subscription (Contractual Necessity).
• • To provide customer support via Paymenter or Discord (Legitimate Interest).
• • To ensure legal compliance and defend ourselves or our services in a court of law (Legal Obligation).

In some cases, we may process your data for new services, such as beta programs. In these instances, we will request your explicit consent before proceeding.

How Is Your Data Stored

YourGameHost follows industry best practices to protect the data provided to us. All data resides within the UK and is stored in compliance with GDPR and UK GDPR regulations. We implement the following security measures:

• • Data encryption both in transit and at rest.
• • Secure access controls to ensure only authorised personnel can access your data.

Please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

YourGameHost will store user data for as long as the client has an active service with us. Upon termination of the service, most data will be deleted. However, some information (such as invoices or payment records) may be retained for legal, tax, or accounting purposes in accordance with applicable laws.

Clients may request the full deletion of their accounts and associated services at any time by submitting a ticket in Paymenter.

Data Subject Rights

Clients from the UK, EU, or California have the following rights regarding their personal data:

• • Right to Access: You can request a copy of the data we hold about you.
• • Right to Rectification: You can request corrections to inaccurate or incomplete data.
• • Right to Erasure: You can request the deletion of your data, subject to legal or contractual obligations.
• • Right to Restrict Processing: You can request limitations on how your data is used.
• • Right to Data Portability: You can request a copy of your data in a machine-readable format.
• • Right to Object: You can object to the processing of your data for certain purposes.
• • Right to Withdraw Consent: If processing is based on your consent, you can withdraw it at any time.

To exercise these rights, please submit a request via a ticket in our Paymenter billing platform. We will respond within the timeframes specified by applicable laws.

Changes to This Policy

YourGameHost reserves the right to modify this policy at any time. We will notify users of significant changes via email or a notice on our website. Continued use of our services after such changes constitutes your acceptance of the updated policy. We recommend reviewing this policy periodically for updates.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact us through our Paymenter platform or via the contact details listed on our website.